1. On-site sessions, we facilitate with your team.

  2. Train your team to build BPDA or SPM using their own processes.

  3. Includes pre-work, access to The KnowledgeWorks courses for pre-learning and reinforcement after the workshop.

  4. A scheduled follow-up session to answer questions and check progress.

Outcomes:

  1. Trainers equipped to facilitate BPDA or SPM inside your business.

  2. Starter artifacts built with your own material,

  3. Guidance for how to continue the work independently.

Guardrails:

This is training, not delivery. We guide, facilitate, and get your team started — but your team owns the process and is responsible for completing the full BPDA or SPM after the workshop.

Workshops

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Guided Implementation

  1. Builds on the Workshop package.

  2. After your team is trained and has starter artifacts, we continue by facilitating structured support over a timeframe we set together with you.

  3. During this time, your team sets the pace; we coach, review, and step in to facilitate key moments.

  4. Includes milestone reviews and The KnowledgeWorks courses for the full duration of the engagement.

Outcomes:

  1. Continued progress on the BPDA or SPM components started in the Workshop.

  2. Milestone reviews to validate quality at each stage,

  3. Momentum and accountability from structured coaching,

  4. Reinforcement through The KnowledgeWorks courses.

Guardrails:

This is shared work, not outsourcing. We provide structure, coaching, and milestone reviews — but your team sets the pace and carries the work forward between sessions. The engagement is time-bound, with the timeframe agreed upon at the start and extensions available if more time is needed.

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Full Service Engagement

  1. We take the lead in facilitating the entire build of BPDA or SPM with your team.

  2. Engagement begins with discovery and scoping to align expectations, orientation to prepare your team, interviews to capture how work really happens, validation sessions to confirm accuracy, and a handover that highlights what’s in place and what’s needed to sustain the work.

  3. Includes access to The KnowledgeWorks courses for the full duration of the engagement to support preparation, alignment, and reinforcement.

Outcomes:

  1. Clear visibility into how your business operates today,

  2. Clarity on what’s in place — and what’s needed — for your team to carry the work forward,

  3. Confidence that your critical processes or people systems are documented and ready to inform decision-making.

Guardrails:

We take the lead in building the full BPDA or SPM, but once delivered, your team owns the system. We don’t provide ongoing management — your team is responsible for keeping it current and in use.

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