Our Approach

We bring the structure; you bring the content. Together, that balance creates a system that’s reliable, practical, and yours.

Prescriptive in structure: Our frameworks, BPDA (Business Process Documentation & Analysis) and SPM (Skills & People Management), define the core components every organization needs to make operations visible and reliable.

Flexible in content and purpose: What fills those components is 100% your business, your roles, tools, activities, and context. BPDA and SPM don’t dictate how you must work; they surface how you already work, so your team can own and scale it.

Respect for individuality: When the work is done, the systems aren’t ours. They’re yours, visible, clarified, and ready to grow with your business.

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Our Capabilities

Core Capabilities

  • Process Management: anchored in our BPDA framework, giving visibility into how work actually gets done.

  • People Management: anchored in our SPM framework, bringing visibility to roles, responsibilities, and competencies.

These are the foundations: the structures that help organizations see and manage the connection between work and people.

Adjacent Capabilities

  • IT Asset Management

  • Software Product Engineering

  • AI Integration

These extend the same principles into specialized domains. They can be engaged on their own or layered with BPDA/SPM to create a complete picture of how work, people, and technology fit together.

BPDA FRAMEwORK
SPM FRAMEWORK (COMING SOON)

Our Delivery Models

Every capability can be engaged in three ways:

workshops train the trainer

Workshops (Train-the-Trainer)

Build in-house expertise by learning to use the frameworks yourself

Guided Implementations

Work side by side with us to apply the frameworks directly in your team.

Full Service Engagements

Let us lead the build end-to-end, delivering systems your team can step into and sustain.

The KnowledgeWorks is our digital learning platform, where the same proven frameworks, BPDA and SPM, are available as audio courses and companion tools. From quick overviews to full guided walkthroughs, every course is built to make the hidden work visible and the path forward clear.

The KnowledgeWorks

Inside engagements:

We use The KnowledgeWorks courses to prepare teams before workshops, reinforce learning during projects, and sustain adoption afterward.

Open to everyone:

The KnowledgeWorks is also available to the public. Any organization or individual can access our courses directly, without a TOROSNELL engagement.

Access the KNowledgeWorks

FAQs

  • Most consulting stops at recommendations. We stay until the change works. Our frameworks, BPDA and SPM, turn advice into visible systems your team can own and improve. We don’t hand you reports; we build clarity with you, side-by-side. 
    If your team prefers to explore first, preview the same frameworks on The KnowledgeWorks.

    Engage with Us to see how implementation looks in practice. 

  • Our methods scale. We’ve applied them inside Fortune 50 enterprises and founder-led teams alike. The structure stays the same; the content is yours. Whether you’re clarifying five roles or five hundred, the approach adapts without losing its strength. 
    If you’d like to explore the structure before we begin, see how BPDA works on The KnowledgeWorks.

    Engage with Us to tailor the framework to your size and goals. 

  • Our goal is to leave you stronger than we found you. Before we step back, your team has working systems, documented processes, and the capability to sustain them. That’s why it lasts. 
    To keep reinforcing the habits afterward, The KnowledgeWorks platform stays available for continued learning. 


    Engage with Us to build durable systems that last long after the project ends. 

  • We start where the work happens. Using BPDA, we capture how things really run, not how they look on paper. Sessions are short, focused, and built around your team’s schedule, progress you can see in weeks, not months. 


    If you’d like to hear the structure before we begin, try the free Micro Sampler on The KnowledgeWorks.


    Engage with Us to begin with a focused pilot. 

  • Yes — that’s often the smartest path. Many clients begin with a single department or process, prove the structure works, and expand from there. 

    Engage with Us to scope your first area of focus. 

    If you’d like to prepare your team in advance, explore the Course Catalog on The KnowledgeWorks.

  • Our goal is for your team to carry the clarity forward after the engagement. We focus on making the work visible and the systems understandable, so your team can maintain and adapt them as things evolve.

    The ongoing support comes through, The KnowledgeWorks, our platform for continued learning and reinforcement. It gives teams a place to revisit key frameworks, strengthen skills, and onboard new staff as they grow.

    Engage with Us to build systems that last and continue growing through The KnowledgeWorks afterward